Sonage Skincare Mystery Subscription Box FAQs

  • What are the benefits of Sonage's monthly subscription box?

Our monthly subscription box comes with several perks. It allows you to explore a range of skincare products without needing to commit to full-sized versions. You’ll find seasonally appropriate items (like collagen in fall, and SPF in the summers) delivered right to your door! You can also enjoy exclusive access to limited-edition products and special offers, along with helpful information about skincare ingredients and routines

  • What Comes In The Mystery Box?

Every month, we're shipping out a seasonal and different full-size product from Sonage. Not only do you enjoy this great value, but also have the chance to explore all the amazing skincare from every collection we offer — up to $75+ value!

  • What To Expect In Each Box

DISCOVER | (1) Full-size Sonage product, every month (valued up to $75)

REUSE | A Sonage Organic Tote Bag ($15 value), our gift to you (first time only)

SAVE | Exclusive discounts, every month

OUR PROMISE | Free Domestic Shipping. Every month.

BONUS | You get to support a small women-owned business

  • When will I be billed for my Sonage Subscription Box renewal?

     

Monthly Billed Subscribers: You will be billed on or about the 1st of the month for the box that ships on the 8th of the same month.

Quarterly Billed Subscribers:  On the 1st of the month, every 3 months

Annual Subscribers: We will bill you on the 1st of the month before your 12-month subscription. For example, if your first delivery was in April 8, 2024, we would bill you on April 1, 2025, for your 12-month renewal. 

  • How to modify/cancel my subscription?

You can modify or change your subscription by clicking on the ‘Manage Subscriptions' link in your subscription confirmation e-mail or by logging into your account and clicking on the ‘Manage Subscription’ link on the right side of the page. Click ‘Delivery Schedule’ in the menu on the left side of the page. A list of your current subscriptions and delivery schedules will appear, with the option to edit. Click on the ‘Edit’ link below the delivery you want to change. Here you can change the quantity, the delivery schedule, update your payment information, and modify the delivery address. 

  • Can I cancel in the middle of my subscription plan?

When you cancel your Mystery Box subscription, you will still receive any monthly boxes remaining under your subscription term. Like a streaming service, if you cancel right after a charge, you will receive your subscription for that month’s billing cycle! Then, your future subscriptions will be canceled after that month. If you have trouble canceling/modifying your subscription, please email us at sonage@sonage.com

  • Can I change addresses midway through?

If you need to change your shipping address, especially if your delivery is scheduled to ship within the next few days, please reach out to us at sonage@sonage.com and we can manually change your address for you at any time.

Mailing addresses can be edited by customers, though this change won't take effect until the currently pending box has been shipped out.

  • Can I apply a discount code or my reward points to my subscription?

Sorry, not at this time!

  • Do you offer exchanges or refunds for subscription boxes?

Unfortunately, subscription boxes are final sale!

  • What happens after my 1 year subscription is over? Will it automatically renew?

After your plan ends, your subscription will automatically renew every year. We have these plans set to renew automatically because we offer self-cancellation anytime

  • I have a recurring plan – when does my subscription ship?

Your subscription box will ship out on the 8th of every month